Credits & Returns
Our goal is that you have a trouble-free experience using our products. If there are issues or questions we will work with you to get the addins working for your case.
All of our products are offered with a free pre-purchase trial which allows you to confirm that the addin will work for your intended purpose before you purchase. If you have questions or need help during the trial, please send a support request! We are happy to help you both before and after purchase.
We offer returns for 30 days after purchase, and then only when the addin does not perform as described on our site or in the included documentation, and also after working with support and it is determined that no solution can be found. This is rare, but has happened. We do not offer refunds for other situations such as not meeting the system requirements, limitations of other programs, or because you decided not to use your purchase.
If you have questions before or after purchase, or need your trial period extended for additional testing, please send a request for help using our Support Request Form and we will reply.