Our goal is that you have a trouble-free experience using our products. If there are issues or questions we will work with you to get the add-ins working for your case.
All of our products are offered with a free pre-purchase trial which allows you to confirm that the addin will work for your intended purpose before you purchase. For each tool, downloading it using any link for it on our site and then installing will start the trial period.
If you have questions or need help during the trial, please send a support request! We are happy to help you both before and after purchase.
We offer returns for 30 days after purchase, and then only in the case when the addin does not perform as described on our site or in the included documentation, and also after working with support and it is determined that no solution for a defect in our product can be found. This is rare, but has happened.
We do not offer refunds for other situations such as not meeting the system requirements, system issues not related to our tool, limitations of other programs, setup errors, or because the customer decided not to use the tool purchased.