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Install Troubleshooting

Install Troubleshooting

Many of our tools are Excel add-ins.  The installer tries to automatically configure Excel to load the add-in after installation.  If the add-in does not appear after installation, try these tips and steps:

Excel 2013 & 2016 Special note

Excel 2013 exhibits a bug that sometimes causes the Add-Ins tab to not appear if some of the Excel or COM add-ins included with Excel are also loaded.  You can usually work around this by unloading the included add-ins.  You are probably not using them in any case, so this will not change how you use Excel.

To unload these add-ins, follow these steps:

1. Select File, then Options from Excel’s menu.

2. In the Options dialog, select Add-ins.

3. At the bottom of the add-ins pane, select Excel Add-ins and press Go.

4. De-select all the add-ins on the resulting dialog, except for the BRC addins (if any) and then save your changes.

5. Next, repeat steps 1 & 2 to load the Add-ins pane and this time at the bottom select COM Add-ins and press Go.

6. Again, de-select all the add-ins listed as loaded (if any) and save your changes.

7. Restart Excel.  The add-ins tab should then appear.

8. Optionally, if you use any of the add-ins you deselected, re-enable them one at a time and restart Excel.  If one prevents the Add-Ins tab from appearing, then you’ll know what is causing the issue.

If unloading these add-ins does not work, then try customizing the ribbon to manually force the Add-ins tab to appear:

  1. From within Excel, Choose File | Options | Customize Ribbon.
  2. Then find and add the Add-ins tab:

excelribboncustomize

If the add-in does not Appear after installation:

1) Install again, making sure Excel is not running while you run the installer.  Then start Excel again and see if it loaded.

    If that doesn’t work…

2) Manually load the add-in.  This is a one time procedure.  Here are steps:

To load the an excel add-in manually, first start Excel & make sure a workbook is open.  One usually opens when you start Excel.

Excel 2010 – 2016:

1. Select File, then Options from Excel’s menu.

2. In the Options dialog, select Add-ins.

3. At the bottom of the add-ins pane, select Excel Add-ins and press Go.

4. When the Add-ins dialog opens, click Browse and navigate to the folder where you installed the tool.

5. Select the *.xla file and then OK to close the dialogs.

 Excel 2007:

1. Click the Microsoft Office Button and then click Excel Options.

2. Click Add-Ins and then in the Manage box select Excel Add-ins. Click Go.

3. In the Add-Ins available box, click Browse… and navigate to the folder where you installed this tool.

4. Select the *.xla file & then OK to close the dialogs and save your changes.

 Excel 2000 to 2003:

1. In Excel choose Tools | Add-ins… from Excel’s menu.

2. Click Browse… & navigate to the folder to which you installed this tool.

3. Select the *.xla file & Press OK to close the dialogs and save your changes.