Skip to content

Post Enterprise to Pro Conversion Help

How to use your returned file

We usually return your converted file as a single QuickBooks Company File (a *.QBW file.)  To use it, copy it where you want on your system, and open it using QuickBooks Pro/Premier.

– We recommend saving the converted file in a folder where you keep other QB files.

– If you are unsure where your other QuickBooks company files are located, Choose File | Open Previous Company from the QB menu.

The sub-menu that appears shows the recent companies you’ve opened and their location.

– To open a company file you have never opened before, choose File | Open or Restore Company… and then pick Open a Company File.

You may need to navigate to where you put the file.  Once there select the company and QuickBooks will open it.

I get an error opening the converted file

If you get a -6000 series error the first time you attempt to open your file, note that this is a common error.  It sometimes happens the first time you open a QB file in a new location.  In this case, click Cancel on the error message and try to open the file again.  It will almost always work.  If not try a third time and then it should work. Once the file opens it will continue to open.

File Types

A QuickBooks company file (a *.QBW file) stores all of your financial data.

QuickBooks also creates several other auxiliary indexing files, which are used to manage multi user hosting and other database activities.  However, none of these files contain your data and if they are deleted QuickBooks will recreate them automatically as they’re needed.

If you have file extensions turned off, it may be difficult to follow this.  In such a case, see the section below for viewing file extensions.

Caution: Copying the returned Pro file to the same location and with the same file name as your original Enterprise file can result in an error message when attempting to open the file.  This is because the existing auxiliary files no longer match your converted file.  If you have done this and are experiencing a problem opening your file, then either rename or move the converted company file, or delete the auxiliary files.  Then attempt to open the company again.

Viewing File Extensions

You can turn on file extensions, which can help you organize your company files:

Using Windows 7, launch Windows Explorer if it’s not running, then choose Organize, and then Folder and Search Options. Then click View, and then under Advanced Settings, de-select the option Hide Extensions for known file types.  Other windows versions have similar steps:

folder options

Attached Documents

While your financial data is all contained in your company file (*.QBW file), if you use the attached documents feature, your attachments are not part of your file.  They are saved in a folder under your company file.  Within that folder is another folder that uses your company’s file name, and within that folder are your attachments.

This means that if you rename your company file, or move it, then your attachments will no longer be accessible.  During the conversion process we rename your file for clarity, so this is likely to happen.

There are two ways to get your files back:

 

Option 1: Put your converted file in the same location and with the same file name as your original Enterprise file.

– First move your Enterprise file and all of its auxiliary files along with it.

– Then save your converted file in the location and with the file name of your original file.

 

Option 2: Recommended: Rename the folder that contains your attached documents to match your new file’s name.

– Put the converted file in the same location as the original file.

– Locate the folder that contains your attachments and rename it:

1. Use Windows Explorer (not Internet Explorer) to locate your file. In this example I used a folder under My Documents called QB Company Files to store my company files:

Under the QB Company Files is the Attach folder.  Within that folder is a folder for each company file, named after the file.  Here only the “My Company” folder is seen as I only have one file with attachments:

 attachments

 2. Rename the folder, seen above as “My Company” to the new company file name:

Here you can see the two company files and the renamed folder under the Attach folder, which now matches the new file name “My Company – QB 2016 Pro”.

Once you’ve renamed the folder, then start QuickBooks and open your converted file.  Now you’ll see your attachments as before when using your original file.

 attachments3

Form Image Files

Form Images include logos on invoices and checks,  other custom images added using the sales form layout designer, and check signature files.

As with attached files, these files are not actually part of your QBW company file, but are saved on your hard drive in a folder under the QBW file’s location.

In this case the folder is named “[file name] – Images”, so as in the case of the “My Company” file above the folder name will be “My Company – Images”

As above, if you rename the folder to match your new file names, while QB is not running, then start QB and open the file, your images will be available.