New computer? How to get set up
Installing your products on a new Computer
This FAQ covers what you need to know to move to a new computer.
What do I need?
To install your product(s) on a new computer, you’ll need to download the product again and unlock it with the product key you received when you purchased.
Where can I download?
You can download your products again from our site at any time. When you do you’ll get the latest version of the product (no charge) and you’ll be able to install it. Use the Get Latest Updates page or any other link you see for your products.
- On Windows, run the installer after you download.
- On the Mac unpack the ZIP file and place all the files in it in the same folder.
How to I get my product key?
Use the product key we emailed with your receipt when you purchased on your new computer.
- If you don’t have your key, you can request your purchase history be emailed to you at the email you originally used when you purchased.
- If you don’t have access to that email address or don’t know what it was, you can send a support request and we will look for your order based on the information you provide.