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If you have lost your Product Key, please complete a Key Request to have it automatically emailed to you.
Need help? Enter a Support Request from the Support menu.
We offer support only via email. Use the support request form to begin.
Enter a support request to start a new email thread with us. We will respond as fast as possible, usually same-day.
We do not offer phone support. Our phone number, for billing inquiries only, is (408) 732-1492. Calling will usually result in a delayed response. It’s better to use the support request option. If leaving a voice message, please include your name and your email address in order to receive a response.
Most customers prefer email, though you can also fax us at (425) 732-1499. If you send a fax, be sure to include your email address as we will respond via email. Again, it’s better to use the support request option