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Important Licensing Model Information

Licensing Model

We offer single-user licensing – one user per purchase for each product. We don’t offer multi-user versions, but we do offer discounts when purchasing multiple products at the same time. See Coupons.

If a single user has more than one computer, such as a desktop and a laptop computer (and they will be the only user on of the product) then it is OK to install a product on those computers and use the same product key(s).

You may download and try any product and it will automatically run in trial mode until it is unlocked when you purchase and enter your key. In trial mode products are nearly fully functional except they are somehow restricted, such as by the amount of data that can be exported or by a trial period.

Primary and Annual Purchases

While older products did not, current products require the purchase of annual license extensions.  The initial product purchase is for the first year of use and after that the purchase of an annual extension adds another year. Your primary and annual purchases together provide for continued use, the latest product release upgrades which include new & refined features, and product support.

When you first purchase, you’ll receive a Primary product key to unlock the product to the full registered version. After a year, the product will prompt you to purchase an Annual extension. Then after purchase, you’ll receive a receipt containing an Annual key. Note that we don’t capture or keep your credit card data and we won’t auto-bill you.

Legacy

Before July 2018, annual keys were not required. Customers who continue to use older products are not prompted to purchase annual keys. However, upgrading after July 2018 to a newer build will transition customers to the new model. We provided a grace period of two years from July 2018 for this case, after which customers are prompted to purchase annual keys.

Product Keys

Customers are responsible for retaining their product keys. You will need your keys to continue product use in some cases, such as when you start using a new computer. We offer free product key replacement for a period of three years from your purchase date(s), after which keys are not available to be replaced. If you have purchased a current Annual key but your original Primary key is more than three years old and so unavailable, contact support for a solution.