How to resolve macros are “unavailable or disabled” message
When clicking a button on the Excel Ribbon get a message like:
Cannot run the macro ‘QBIIFTX_mCall_show_
This usually happens when Excel is launched in such a way as to not load add-ins. QuickBooks may launch Excel in this way (which Microsoft considers a feature.)
More rarely it will happen when the add-in files have been moved or deleted, or when macros actually have been disabled.
Steps to resolve
1. Restart Excel
This will normally load the add-ins again and the message will go away.
If restarting Excel doesn’t work, the easiest fix is to reinstall the add-in. To do this, get and install the latest release from our site from this page: Get the Latest Free Product Releases
3. Load the add-in manually
Follow the steps in the install troubleshooting topic to load the add-in manually: Installation troubleshooting