Product support & sales questions
We handle product questions only by email. Note that each tool contains documentation that describes the tool’s capabilities & answers common questions. If the documentation doesn’t answer your questions, please ask and we’ll help via email. Also, see Frequently Asked Questions.
For credit card billing inquires; If you’re not sure what a charge is for on your credit card statement
You may also call 408-732-1492 and leave a message. However, that will usually delay the response. If you call, include the date of the charge, amount, payment method, name, and email address. We will reply in an email.
Don’t call for product questions or support! This is an administrative number only, not for support. Instead, use the links above.
Credits & Returns
Generally, we offer returns for 30 days if the tool purchased does not perform as described on our site or in the tool’s documentation, and if you have worked with support to attempt to resolve the situation. Most problems turn out to be solvable. Returns may be charged a $10 handling fee.
Our goal is that you have a problem-free experience using our tools & we will work with you to get the tool working for you. When needed, we can often create fixes to resolve difficulties or offer other advice.
Note that our tools each offer a free pre-purchase trial period which allows you to confirm that the tool works for your intended purpose in your environment. Please take advantage if the trial period by clicking a Download link to get your trial copy.
If you do encounter problems with one of our tools tool, please send a support request. Most problems are mistakes made in following the instructions which can be resolved quickly.